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Get help with an insurance question

(En Español)

Call our toll-free Consumer Help Line at 1-800-252-3439 for help with insurance questions and concerns. The help line is open Monday through Friday from 8 a.m. to 5 p.m., Central time. Or you can email us at

File a complaint

We also help consumers resolve complaints against insurance companies, health maintenance organizations (HMOs), insurance agents, and adjusters. Each year, we help thousands of Texans get millions of dollars in additional claim payments and refunds. Read about our complaint process to learn more.

Report fraud

If you believe you've been a target of insurance fraud or you suspect fraud, call 1-800-252-3439 to report. Or you can report it online.

For more information, contact:

Last updated: 2/26/2018